Shipping & Returns Policy
Kai Yip Limited ships womenswear orders to customers in domestic and international destinations and applies a fixed returns policy to every order. This document explains how orders are prepared, dispatched, tracked, and returned, and it explains how refunds are issued. Every timeline stated in this document begins on the delivery date confirmed by the carrier.
Order Processing
Orders are verified and prepared for dispatch after payment is authorized. Orders placed on weekends or public holidays are processed on the next business day. Address corrections can be requested before dispatch. Once a parcel leaves the warehouse, the delivery address cannot be changed. Kai Yip Limited does not reserve stock for unpaid orders.
Shipping Methods and Delivery
Available shipping services are displayed at checkout. Each service shows an estimated delivery window provided by the carrier. Estimated windows are not guaranteed delivery dates and may be extended by carrier disruptions, customs inspections, severe weather, or incorrect address details supplied by the customer. Kai Yip Limited does not guarantee delivery by a fixed date.
Shipping Charges
Shipping charges are calculated at checkout according to destination, parcel weight, parcel dimensions, and the selected service. Shipping charges are paid by the customer and are not refundable once an order has been dispatched.
Order Tracking
A tracking number is sent to the email address attached to the order when the parcel is handed to the carrier. Customers must contact [email protected] if no carrier scan appears within five business days of dispatch.
International Shipping and Customs Duties
Import duties, value-added taxes, brokerage charges, and customs clearance fees are payable by the customer. Kai Yip Limited does not calculate or prepay these amounts. A parcel refused at customs is returned to the sender, and the customer bears all return shipping charges and any charges billed to Kai Yip Limited by the carrier.
14-Day No-Reason Refund Policy
A customer may return eligible items within 14 calendar days of delivery and request a refund without stating a reason. The return window opens on the delivery date confirmed by the carrier and closes exactly 14 calendar days later. Return requests submitted after the 14-day window are declined.
Return Conditions
Items must be unused, unworn, unwashed, unaltered, and free of stains, odors, and damage. All original tags must remain attached, and items must be returned in the original packaging. Items that fail these conditions are not accepted. Customers must pack returned items so that they are protected during transit.
Return Shipping Costs
The buyer completely bears the return shipping costs. Kai Yip Limited does not reimburse postage, courier charges, insurance, customs fees, or return tracking fees. Collect-on-delivery returns and parcels shipped without prepaid postage are refused.
Step-by-Step Return Process
Step 1. Send a return request to [email protected] within 14 calendar days of delivery. Include the order number, the item names, and a statement that the return is requested under the no-reason policy.
Step 2. Wait for the return authorization message from Kai Yip Limited. Items shipped without an authorization message are refused.
Step 3. Pack the items with all original tags and packaging intact.
Step 4. Ship the parcel to the return address listed in the Return Shipping Details section of this document using a service that provides tracking.
Step 5. Send the return tracking number to [email protected] on the day of shipment.
Step 6. Kai Yip Limited inspects the parcel after it arrives at the return address.
Step 7. Kai Yip Limited issues the refund to the original payment method after inspection is complete.
Return Shipping Details
The recipient must be Kai Yip Limited, the contact phone is +852 5422 3361, and the specific return address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. The claim must be sent to [email protected] and must include the order number and clear photographs of the item and its packaging. Claims submitted after the 7-day period are refused. This 7-day claim period matches the Terms of Service without exception.
Refund Processing Times
Refund arrival requires at least 14 calendar days counted from the date the returned parcel is received at the return address and inspection is complete. Refunds are issued to the original payment method. Original shipping charges, return shipping charges, and customs charges are not refunded.
PayPal Refunds
PayPal refunds require at least 14 calendar days to arrive in the customer account. In regions where local law requires a longer period, PayPal refunds take up to 30 calendar days.
Order Cancellations
An order can be cancelled before dispatch by sending a request to [email protected]. After dispatch, the order cannot be cancelled and must follow the return process described in this document.
Customer Support
Questions about shipping, returns, damaged items, or refunds are handled by Kai Yip Limited. Customers can write to [email protected], call +852 5422 3361, or send mail to Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin.
