Shipping Policy
All clothing orders are processed by Leader Elec Tech Hk Limited after payment authorization and address verification. Orders are shipped to addresses provided by the customer. Leader Elec Tech Hk Limited uses standard commercial carriers. Delivery timelines depend on destination, carrier routes, customs processing, and local postal conditions. Tracking details are sent to the email address provided at checkout when the carrier makes them available. Leader Elec Tech Hk Limited does not guarantee specific delivery dates. The customer is responsible for providing accurate shipping information. Address changes after order placement are not guaranteed. If a package is returned due to an incorrect address or failed delivery attempt, the customer bears all reshipping costs.
Order Processing
Order processing occurs after payment authorization. The customer must provide a complete and accurate address. Leader Elec Tech Hk Limited ships to the address provided at checkout. The customer must contact Leader Elec Tech Hk Limited immediately if the address is incorrect. Leader Elec Tech Hk Limited does not ship to multiple addresses in one order. The customer must place separate orders for separate addresses. Processing priorities follow the order in which payments are authorized.
Returns Policy
Customers may return eligible clothing items within 14 calendar days from the date of receipt for any reason. The 14-day period begins on the delivery date confirmed by the carrier. The customer must initiate the return within this 14-day period. The 14-day return period is strict. The customer must send the return shipment within the 14-day period. The postmark date does not extend the 14-day period. Returns initiated after 14 days are not accepted. All returned items must be unused, unworn, undamaged, and in original packaging with all original tags attached. Items that do not meet these conditions are not eligible for a refund. Leader Elec Tech Hk Limited inspects all returned items before approving a refund.
Return Shipping Costs
The buyer completely bears all return shipping costs. The customer must pay for return shipping and any associated insurance, tracking, or customs fees. Leader Elec Tech Hk Limited does not provide prepaid return labels. Original shipping charges are not refunded. The customer must use a trackable shipping method. Leader Elec Tech Hk Limited is not responsible for returns lost or damaged in transit. The customer must retain proof of shipment until the refund is complete.
Return Process
Step 1: Contact Leader Elec Tech Hk Limited at [email protected] within 14 calendar days of receipt to request a return authorization. Step 2: Provide the order number, item description, and reason for return. Step 3: Wait for written return instructions from Leader Elec Tech Hk Limited. Step 4: Pack the unused item in original packaging with all original tags attached. Step 5: Ship the package to the return address provided below. Step 6: Send the tracking number to [email protected]. Step 7: Leader Elec Tech Hk Limited inspects the returned item after delivery. Step 8: Leader Elec Tech Hk Limited issues the refund after inspection approval.
Return Address and Contact Details
The recipient must be Leader Elec Tech Hk Limited, the contact phone is +852 5784 0156, and the specific return address is ROOM 303, 3/F, ROYAL COMMERCIAL CENTRE, 56 PARKES STREET, YAU MA TEI, HONG KONG. The customer must write the return authorization number on the outside of the package. Packages without a return authorization number are refused. The customer must not send returns to any address other than the specific return address stated in this document. The customer must ensure the package is properly sealed and labeled.
Refund Timing
Refund arrival time is at least 14 days after Leader Elec Tech Hk Limited receives and approves the returned item. The refund is issued to the original payment method. The customer must allow at least 14 days for the refund to appear. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds when local law applies. Bank processing times are outside the control of Leader Elec Tech Hk Limited and extend the total refund time.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Leader Elec Tech Hk Limited at [email protected] within exactly 7 days of receipt. The customer must provide the order number, photographs of the damage or defect, and a description of the issue. Claims submitted after exactly 7 days of receipt are not accepted. This 7-day claim period is identical to the period stated in the Terms of Service. For damaged or defective item claims, Leader Elec Tech Hk Limited requires the item to be returned before issuing a replacement or refund. The buyer bears all return shipping costs for damaged or defective item returns.
Non-Returnable Conditions
Items must be unused and in original packaging. Items must have all original tags attached. Items must be free from odors, stains, alterations, and signs of wear. Items that fail these conditions are not eligible for a refund. Leader Elec Tech Hk Limited does not accept returns for items that are not in original condition. The customer must verify eligibility before shipping a return. Leader Elec Tech Hk Limited rejects returns that do not meet these conditions. Rejected returns are returned to the customer at the customer's expense.
Order Cancellations
Customers may request cancellation before shipment. Leader Elec Tech Hk Limited cannot cancel orders after shipment. Cancellation requests must be sent to [email protected]. If cancellation is approved before shipment, Leader Elec Tech Hk Limited issues a refund to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.
Contact Information
Customers must direct all shipping and return questions to Leader Elec Tech Hk Limited. The contact email is [email protected]. The contact phone is +852 5784 0156. The business address is ROOM 303, 3/F, ROYAL COMMERCIAL CENTRE, 56 PARKES STREET, YAU MA TEI, HONG KONG. Leader Elec Tech Hk Limited responds to messages in the order received. The customer must include the order number in all communications. This Shipping & Returns document is part of the Terms of Service. By placing an order, the customer accepts this Shipping & Returns document.
